1. Don't admit liability - it can prejudice your position;
2. Try and limit any further loss or damage;
3. Contact your Account Broker or our Claims Manager
   

If the claim occurrs outside business hours and it's not an emergency please contact us the next working day.  If you are concerned with the situation or consider it an emergency and would like our input please contact your Account Manager or Claims Manager.

General Insurance Claims

Contact details for our claims Manager are:               

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During business hours: 1300 85 2739
After business hours: 0403 437 725

Travel Claims                   

If you are currently overseas and are experiencing difficulty either as a result of an accident, illness or theft we have provided some direction from our main underwriters for your information.  Please click on the link and it will provide some assistance.  If you're not sure of any aspect or would like to speak with our office you can contact your Account Broker or our Claims manager on:

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During business hours: 1300 85 2739
After business hours: 0403 437 725

Travel Insurance - HELP! Guides

Our insurers have prepared some guides to help you in this time. 

Accident & Health - Travel assist and their full claims guide is here

AIG - Travel assist

Chubb - Travel assist

Other - please contact your Account Broker or our Claims manager on

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During business hours: 1300 85 2739
After business hours: 0403 437 725